Why Big C?

STABILITY

Big C Lumber has been in business since 1921. We are locally owned. The money you spend here stays here in our community.

LOCATIONS

With 14 locations in Northern Indiana and Southern Michigan, we are the largest supplier to professional builders and contractors in these markets.

MODEL HOME DISCOUNTS

We offer a wide variety of model home discounts.

PRODUCT AVAILABILITY

We stock the largest assortment of lumber and building materials in the area. From our distribution facilities, we ship to our locations every two days, which keeps us in stock on most items. If we don't stock the item you want, we will do our best to find it.

ENGINEERED LUMBER

We have the largest assortment of engineered lumber in the area for immediate delivery direct to your jobsite. We can also provide you with an I-Joist layout of your project.

SERVICE PROMISE

All Big C Lumber employees are committed to our 10-point Service Promise and Value Statement for the benefit of our customers.

1. Same day delivery is available for stock products. Specific days and approximate times may be scheduled in advance.
2. Material returns will be picked up within two business days and posted within three.
3. Backorders will be minimized. Our historic fill rate is 98.6%.
4. Materials will be invoiced per estimate terms.
5. Loads will be double checked for accuracy.
6. Quality will meet the customers' expectations.
7. Outside sales people will have a minimum of five years industry experience.
8. Free estimating service for regular customers.
9. If we don't carry the products our customers want, we will do our best to find them.
10. We will respond to our customers' needs in a prompt, courteous manner.

VALUE STATEMENT

Value is defined as "That quality of a thing that makes it more desirable or useful". Whereas our corporate Service Promise defines what we promise to do for customers on a daily basis, our Value Statement defines who we are and what the proper employee perspective should be. These values beyond anything else have driven the success of our company for the last several decades.

Integrity: People should trust that we do what we say we'll do and we'll do the right thing.

Urgency: We will maintain a high sense of urgency in dealing with customers.

Safety: We will do our work safely. The safety of our employees, customers, and the public will always supersede the need for expedience.

Profitability: We will charge a fair price for our products and services. We place the value of long-term relationships above that of short-term profit.

Respect: We will show respect towards fellow employees, suppliers and especially customers.

Fun: We will endeavor to enjoy the job we do and have some fun every day.

Community: We will support the communities where we earn our living with our time and contributions.

Advocate: We will serve as an advocate for our customers by finding the answers to their questions, recommending alternative products and helping them to become more profitable.

Relationships: We will befriend those customers and suppliers who will welcome our friendship.

Impression: We will present ourselves in a way that inspires confidence. This includes our greetings, personal appearance, driving habits, job site behavior and every situation where we interact with the public.

Salesmanship: We won't be afraid to ask for the sale, but we will refrain from using negotiating tactics to close a sale. People recognize when this happens and it destroys trust.

Teamwork: Cooperation and support between employees is essential. Lack of cooperation can cause more harm than anything our competitors can do to us.

Caring: We will operate under the Golden Rule, treating all people as we want to be treated.

BUILDER INCENTIVES

Based on your business volume, you may qualify for our annual Contractor's Trip

SERVICES

We operate our own Door and Window Shop, Custom Millwork and Cabinet Mill, Kitchen Design Showroom, and Truss Plant (fabricating roof and floor trusses and wall panels). We stock or produce many of the above items and ship directly to your job site. We also offer various steel products for polebarns, framing and other metal use.

Over 30 outside contractor salesmen are available to service your needs. All have a minimum of five years industry experience. They attend numerous training sessions to keep their product knowledge up to date, so they can help keep your business current with trends in the industry.

We have the largest fleet of delivery trucks and boom trucks in the area. With our fleet of boom trucks we can deliver shingles to the roof and spot drywall throughout the house. We offer FREE delivery on most products, often the same day.

We are the largest Andersen Window distributor in the area. We are able to offer a competitive price and lead-time, and can deliver from our Window and Door Shop to your job site. We also feature the Marvin Window line, as well as a competitively priced line of quality vinyl windows.

We have Installed Sales programs for such projects as cabinets, siding, windows, and doors that service many of our locations. We also have a Commercial Contractor Sales Division offering specialized service to the commercial building field.

Our Drafting & Structural Design Department is geared towards your residential design needs.

Need warranty or service work on your Windows or Doors? Contact our Service Department at the Big C Window and Door Shop.

Interested in opening an account with us? Download our Credit Application.

Do you have a list of materials for your project that we may quote for you? Fill out our Quote Form.

Do you already know what materials you need? Fill out our Order Form. We will build your order and call you to verify before delivery.